Welcome to our FAQ Page. We are happy to answer any and all questions you may have concerning our products and services.
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Frequently Asked Questions
Are These LED or Glass Neon Signs?
We exclusively produce custom LED neon signs. LED signs are much more environmentally friendly, more durable and have a longer lifespan than traditional neon signs.
Do You Offer Battery Powered Signs?
We offer battery operated neon signs for signs of up to 3 feet wide by 1.5 feet tall. Please contact us if you have any questions about battery powered neon signs and we will be happy to assist you.
What is your Warranty?
We offer a 2 year warranty on all custom neon signs. The warranty covers any defects in the lighting components. Please note that warranty does NOT cover cracks in the acrylic due to mishandling's after the sign has been safely delivered.
What is your Return Policy?
All Neonific sales are final. In the rare event that the sign arrives damaged/defective, with a typo, or the wrong color, we will replace the sign for you free of charge.
How Long Does Delivery Take?
From the moment of placing the order, it takes approximately 2-3 days to complete the production of your custom neon sign. Delivery worldwide then takes another 8-12 days. In total it will take 10-15 business days to receive your custom neon sign.
Do Your Signs Work Outdoors?
Yes! Upon request, we can weatherproof our neon signs so that you can safely use them for outdoor use.
My item arrived damaged, what can I do?
In the rare event that your custom neon sign arrives damaged, please send us a photo of the sign as well as of the damaged box within 14 days of receiving the sign and we will replace the sign for you completely free of charge.
I didn't receive the color I asked for, what can I do?
In the rare event that you receive your sign in the wrong color, we will have it replaced with the correct color free of charge.
What's the largest size I can order?
The maximum size we can have a neon sign made on 1 piece of acrylic board is 240cm x 120cm. If you require a sign larger than this, we will have to build the sign on 2 or more pieces of acrylic, depending on how large it is. Don't worry though! If you require a jumbo sized neon, the multiple acrylic pieces will appear seamless upon installation.
Do your signs get hot?
Absolutely not! Our signs are completely safe to the touch and do not heat up at all.
How do I install my sign?
Every Neonific order includes wall mounting and ceiling suspension kits for your preferred method of installation. An easy to follow installation guide is provided with every order as well.