Privacy policy

Privacy Policy

Last updated: November 30, 2023

This Privacy Policy describes how the website neonific.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

This Privacy Policy is incorporated into the Terms and Conditions for our Site, which can be found at the following link: https://neonific.com/pages/terms-and-conditions. By using our Site, you are consenting to this Privacy Policy.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
  • Disclosure for a business purpose: shared with our processor Shopify. 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may disclose personal information without your knowledge or consent if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so. Personal information may also be disclosed to unaffiliated third parties in connection with the sale, assignment or other transfer of our business, in which case we will require such third parties to adhere to the terms of this Privacy Policy. 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Using Personal Information

As part of our business operations, we hold and use certain Personal Information pertaining to you in order to process your requests, provide you with our services, and to understand your needs so that we can serve you better. For example:

  • We may use your Personal Information to manage the provision of goods and services to you, including processing exchanges and for fraud detection and identification purposes.
  • We may use your Personal Information to manage invoicing, accounting and information security services related to our transactions with you.
  • We may use your Personal Information to notify you of recalls or safety issues;

Holding Personal Information

Personal Information is retained only for so long as is necessary for the purposes set out above. When no longer required, we will destroy, erase or de-personalize the personal information. Legal requirements may necessitate our retaining some or all of the Personal Information for a period of time that is longer than we might otherwise hold it. However, we will restrict access to such information to prevent it from being used except for the fulfillment of these legal requirements.

Accuracy

To ensure that the Personal Information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the Personal Information we hold. You may update, review or correct your Neonific.ca online account information at any time by accessing your password-protected account.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Site

These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of a Site or to purchase goods online. Strictly necessary cookies cannot be switched off in our systems, but you can disable them by changing your browser settings. Disabling these cookies will affect how the Site functions and may prevent you from using certain features on the Site.

Functional

These cookies allow the user to access the Site with certain general features which are predefined according to a number of criteria in the user’s terminal (e.g., language, type of browser, regional settings). These are used to recognize a user when you return to a Site. These cookies enable us to personalize content for a user and remember preferences. Blocking these cookies may impact your experience and some features on the Site. Your choice is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Reporting and Analytics

These cookies allow us to better understand how our users interact with our Site. They allow us to recognize and count the number of visitors and to see how visitors move around a website when they are using it. These cookies help us improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. We can use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements. Your choice to allow or block these cookies is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@neonific.com or by mail using the details provided below:

Neonific, 1055 Rue Lucien-L'Allier, Unit #766, Montreal Quebec H3G3C4, Canada

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Privacy Commissioner in the province in which you reside or with the Office of the Privacy Commissioner, in Ottawa.