Shipping, Returns & Warranty
Estimated Delivery Time
- Custom signs typically take 7 - 12 business days to be made and delivered once an order has been placed. Delivery times are estimates and are not guaranteed, as there may be delays due to factors beyond our control, such as weather conditions or carrier delays.
- Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.
- International customers are responsible for any customs duties, taxes, and fees that may apply.
- Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number, allowing you to monitor the status of your delivery.
Returns and Refunds
Final Sale Policy
Please note that all custom neon sign purchases are final. We encourage our customers to review their choices in texts, colors, fonts, and size carefully before placing an order, as all custom signs are created exactly as specified in the order notes.
In the rare event that your custom sign arrives damaged due to shipping, please contact us within 24 hours at firstname.lastname@example.org. We request you to provide photos of the broken sign and the shipping box to assist us in the reproduction process. Our team is committed to ensuring your satisfaction and will arrange for a reproduction of the damaged sign.
Defective or Damaged Items: We only replace items if they are defective or damaged. If you find your item to be defective or if it arrives damaged, please email us at email@example.com for assistance.
To exchange a defective or damaged item for the same product, please send your item to our return address: 1055 Rue Lucien-L'Allier, Unit #766, Montreal, Quebec H3G3C4, Canada. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
All products available on our website come with a 2-year warranty covering electronic components. This warranty does not extend to physical damage incurred post-delivery, except in cases where the product was broken during transit upon initial receipt. For warranty claims, please contact our customer service team with details of the issue.
For further assistance or inquiries, please feel free to contact us at firstname.lastname@example.org. Our customer service team is always ready to help you with any concerns or questions you may have.